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Information

APARTAMENTOS REFITOLERIA, C/ Refitoleria, 5 · 40001 Segovia (ESPAÑA), Tel. 628 321 134 · FAX: +34 921 424 637, e-Mail: reservas@apartamentosrefitoleria.com

General Terms

Refitolería apartments dedicated to rent apartments for tourist use, based in Spain, for through their website, offering the possibility of reserving them for a specific function of the availability of the same dates.

The apartment booking is made by payment of the rental (coin Euro €) deposit established for that apartment, which will be made by credit card or by telephone, leaving no booking is confirmed until apartamentosrefitoleria.es receives payment and sends an e-mail confirmation customer.

The holder of the credit card, is responsible for the transactions on this website.

At the time of delivery of keys of the apartment, the client must pay the remaining amount of the rent and if the security deposit.

To rent an apartment minimum age is 18 years.

Booking procedure
Since the section of each of our apartments, select the desired dates SEARCH APARTMENTS and its characteristics. The website will indicate the availability of the same, and the total cost of the stay for the chosen day. After checking the availability of the apartment selected, click the button PROCESS BOOK and then begin the booking process consisting of four steps:

1º- DATA: Fill the form with your personal data and select the method of payment of the deposit for the reservation. Once all the data and the rules and conditions accepted, select the NEXT button.

2º- VERIFICATION: In this step you will need to check and verify the data of the reservation and the personal data entered is correct, and then click Next again to settle the reservation deposit.

3º- PAYMENT: If you have chosen to pay by credit card, the system will automatically connect to the payment gateway of the bank (Banco Santander) where you can pay the reservation deposit. You. It must enter data from your credit card and booking confirmation is immediate, remember that apartamentosrefitoleria.com never have access to the data on your credit card.

4º- CONFIRMATION: Once the reservation is completed and paid for the booking will be confirmed instantly and you will immediately receive an email (subject: booking confirmation) with the booking details. In the case of not receiving the booking confirmation email or any other incident, please contact us at reservas@apartamentosrefitoleria.com or by telephone on +34 628 321 134 (during office hours).

Online Payment Security
Apartamentosrefitoleria.com service provides payment gateway of the bank Banco Santander (ELAVON system), an application that ensures the secure payment via credit cards. Thanks to a protected bank server, the data on your credit card will travel over the Internet encrypted and will not be provided or manipulated by outsiders.

Apartamentosrefitoleria.com can not see at any time the data of the credit card you filled in on the form, this information is only visible to the bank

Arrivals and Departures

Upon arrival you must show your ID card or passport of the person who made the reservation.
There is no fixed reception, so the customer has to give at least an hour in advance of arrival. Telephone +34 628 321 134

Cancellation policy

To cancel the reservation should be done by sending an e-mail.
If canceled or modified up to 2 days (s) before the date of arrival, no fee will be charged, and is proceed to return the reserve given above. If you canceled or modified later or in case of no-show charge 100% of the first night.
Prepayment: The hotel will charge 20% of the total amount at the time of booking and is partially refundable. The outstanding amount the arrival day will be paid.
Taxes and service supplements: 10% VAT is included. city tax not applicable not applicable service charge

For further information about the cancellation policy please contact us at reservas@apartamentosrefitoleria.com or by telephone on +34 628 321 134 (during office hours).